Applied Copier Concepts firmly believes that the "right people" make the company. Our service team has the training and technical skills to provide our customers with the best customer service in the Triad region. With a combined experience of over 160 years our service professionals are able to get the job done right the first time. Professionalism is a key to our success.
Training and Certifications
At Applied Copier Concepts training is a vital part of our service department. Our entire staff of service professionals is equipped with technical training and certification from the manufacturer. Other certifications of our technical staff also include CompTIA A+, N+ and Microsoft MCP. What does all this mean? Our technical staff is equipped with all the resources to quickly repair your equipment the first time and reduce your down time.
Response
Applied Copier Concepts prides itself in our rapid response to requests for service. Our average response time is 3.2 hours. The whole process begins with talking to a live customer service representative that may be able to fix your problem over the phone. If there is no fix over the phone a service call is placed immediately into our computerized dispatching system. A service professional is then notified instantaneously with the details of the service call and dispatched to your location. Communication is a vital part of this process and is carried out instantly between dispatch and the service professional via an automated dispatching system.
Recognition
Awards and recognition are what keep our service department motivated to do the best job possible. Our service department has been recognized as one of the best in the Piedmont Triad. Because of our extensive training and adhering to strict service guidelines Applied Copier Concepts has received Konica Minolta's prestigious Pro-Tech Certification. Several of our technicians have been awarded Service Technician of the Month for Konica Minolta's southeast region. Our commitment to excellence is the most important aspect of our service organization; the awards and recognition are just the icing on the cake.
